Privacy Policy
recoverED Clinic understands how important your privacy is, and we are committed to protecting your personal information. This privacy policy explains what personal information will collect, how we use it, and how we will keep it safe.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles
1. Personal Information
We may collect the following personal information from you:
Name
Email address
Phone number
Postal address
Date of birth
Medicare details
Medical history and other health information
2. How Your Personal Information may be used
The use your personal information may be intended to:
Provide you with psychological services including assessment and treatment
Communicate with you about your appointments, services, and products
Process payments
Respond to your inquiries and requests
Improve our website and services
Comply with legal obligations
3. How Your Personal Information is Kept Safe
We take your privacy very seriously. As such, your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We implement reasonable and secure measures to protect all stored personal information from being compromised or accessed by users who do not have the authority to do so.
Most of the Personal Information is or will be stored in client files, which will be kept for a minimum of 7 years.
When recoverED Clinic uses the services of third-party businesses to provide our Services, they may gain access to some of recoverED Clinic’s data, including personal information. Such third-party services may include:
Google applications;
Halaxy;
NovoPsych;
Payment providers;
Billing services provided by private health insurers and Medicare.
Accounting Software such as (XERO).
recoverED Clinic will only share personal information with these third parties to the extent necessary to perform its functions.
When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.
4. Sharing Your Personal Information
Service providers who help us deliver our services and products
Government agencies or other authorities, if required by law
Other parties with your consent
5. Consequences of not providing personal information
If you do not wish for your personal information to be collected in a way contemplated by this Policy, recoverED Clinic may not be in a position to provide Services to you. If you have any concerns, we encourage you to reach out to us via admin@recoveredclinic.com.au
6. Accessing and Updating Your Personal Information
You have the right to access and update your personal information at any time in ways that align with relevant legislation. If you'd like to do so, please contact us in writing at admin@recoveredclinic.com.au.
In order to protect your Personal Information, we will require a certified copy of your identification before releasing the requested information. Please speak to your clinician if you require specific information.
7. Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is inaccurate, please advise us as soon as possible so we can update our records.
8. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our website. This information is used to improve our website and services. You can disable cookies in your web browser. If you prefer not to have your information collected in this way, please contact us at admin@recoveredclinic.com.au.
9. Changes to Our Privacy Policy
We may update this privacy policy from time to time and is available on our website.
10. Contact Us
If you have any questions or concerns or would like to make a complain about our privacy policy, please contact us at admin@recoveredclinic.com.au or Fax us at (03) 7073 2096